by: Shekina Tuahene
Some 43% of advisers have changed their client servicing approach because of Consumer Duty obligations, a poll from a mutual found.
A bi-annual adviser survey from Royal London found that since Consumer Duty came in, 27% of advisers increased the frequency of client feedback requests, while 15% cut the number of clients on their books.
A further 43% adjusted their approach in dealing with vulnerable customers.
Conversely, 13% of advisers said they made no changes in light of Consumer Duty.
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